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How to Fix Common Issues on Amazon Prime Video

Amazon Prime Video has become quite popular. The Amazon company owns this trending video streaming platform. If you haven’t heard of it, we advise you to check it out. If you want to become a premium user, you will definitely not regret this decision because buying a subscription for this streaming app is worth every single penny.

This platform has a broad content to watch, from the latest movies released to the Amazon Originals. Amazon Prime Video also streams various TV series that you can choose from. Although this service sounds very appealing, it also comes with a few issues. However, you should not worry about these problems, because we are going to show you how to sort them out. Every Amazon Prime Video problem comes with a solution, so continue reading below to find out all about it.

Without further ado, here are a few solutions to fix some of the Amazon Prime Video’s Common problems:

Solution for video streaming problem

The reason you might have streaming problems is because of the internet speed. So, if you notice that the streaming service is not working properly, then you need to check the internet speed. In order for Amazon Prime to work properly, you need at least 1.5mbps to watch SD quality. If you want to watch HD quality content, you need at least 3.5mbps. Usually, the internet problem is solved by re-setting the modem, if you are home. If not, turn the internet off on the device you are using for streaming, and then turn it back on after a few seconds. For example, if you are watching Amazon Prime on your mobile phone, we suggest you switch your device on Airplane mode and then back on. Next, recheck the internet speed.

Issue while video downloading

It is very useful to download videos from Amazon Prime so you can watch them offline whenever you want, especially when it comes to traveling to places where you don’t have access to the internet. In case you are enabled to download a video, we advise you to restart your smartphone or any other device you are using for streaming. After your device is back running, check if you can download the video again. If you reencounter the same problem, reinstall the Amazon Prime Video application. Sometimes this issue appears because the app needs to be updated, so check out for updates.

Error with your Amazon Prime Video account

In order to use this streaming service, you need to be a Prime member. But, you can also have access to this service via a monthly subscription. However, is some cases, you might have problems with your account. So, if you are a subscriber but your account is not working, we advise you to check your account’s status.

Here’s what you need to do:

  • Go to your account.
  • Open your Prime Video settings.
  • Check if your account is active or not.

Microsoft Silverlight issue

This solution is for people who are using an older computer to stream Amazon’s content. What we mean by old computers is the fact that older versions don’t come with HTML5 support. The old PC versions use Microsoft Silverlight to play videos.

Here’s what you got to do:

  • Go to your browser and right-click. Now, choose Silverlight.
  • Select Application Storage.
  • Check the box beside Enable application storage.
  • Select the website “http://g-ecx.images-amazon.com/ “and choose “Delete.”
  • Now, restart your computer and see if the issue is resolved.

Problems while using Amazon Prime Video application on your iPhone

Whenever you have issues with using Amazon Prime Video on your Apple device, you should uninstall the app. Go back to the App Store and find the app again and install it. By doing so, you should get rid of any problem.

Problems while using Amazon Prime Video application on your Android phone

Android smartphones are no different than iPhones, so go ahead and reinstall the app. Another option that you have on your Android device is to clear the data of the Amazon Prime Video app.

Here’s what you need to do:

  • Go to your Settings feature.
  • Open Application Manager
  • Choose the app and tap on its Storage.
  • Now, choose the “Clear data” option.
  • Press OK.
  • Restart your phone and see if the issue is solved.

Server Issues

Sometimes the app has server problems. In order to find out if this is the case, go to the link below. You can also ask other Amazone Prime users if they are facing the same issue.


If the server is down, all you can do is wait for developers to sort out the issue.

Problems while using Amazon Prime Video using your Smart TV

Another common issue that Amazone Prime Video has is when you are streaming via Smart TV. In this case, shut down your TV and turn it back on. However, we suggest you wait a few minutes before switching your TV back on. You can also check your TV for other connection issues, or clear the cache memory.

Amazon Prime Video error 7031

Does error 7031 sound familiar to you? It is a common problem for users who watch Amazon Prime Video via Chrome browser. When this error occurs, it enables you to watch any video. In order to get rid of this error, you need to restart your system and Chome.

The “Insufficient Bandwidth” Error

The “Insufficient Bandwidth” error appears when the internet connection is not that great. It is some kind of a connectivity error. For this issue, we advise you to check your internet speed. See if it is bad, and next, restart the device.

Amazon Prime Video Error Code 1060

Have you ever encountered the 1060 code error? If this issue appears, Amazon Prime Video app will show you “Wait” or “Try again” sign. This is just another connectivity issue. In this case, you need to check out a few things, such as your bandwidth, routers, or your internet connection.

CDN Error

The CDN error is more common to users using Amazon Prime Video on either the Fire Stick or Fire TV. In this case, restart your router. The next option you have is to restart your Fire TV using the TV’s remote.

Amazon Prime Video Error Code 9074

There are not many details about the 9074 code error yet; however, the same rules should apply on this occasion as well. Check the internet connection and restart your device.

Amazon Prime Video error 5005

If error 5005 pops up, then it means that more than two users are using your account. You should know by now that only two users can use Amazon Prime Video simultaneously. In this case, restart your device and check the internet connection.

Amazon Prime Video has become more popular lately; therefore, it means that more people are using it. This also means that the server is more likely to go down more often than in the past. As more and more people are streaming this service during this time, don’t be too surprised if connection errors or other problems will pop up.

If you find yourself in one of the situations mentioned above, we encourage you to use one of our solutions. Let us know if it worked for you as well.


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